Monday, July 27, 2015

Taxi bill of rights outlines shared responsibilities

Safe and convenient taxi service is part of our commitment to keeping Calgarians on the move. The Passenger and Driver Bill of Rights outlines the shared responsibilities of both driver and passenger to help ensure this commitment is met.

View an enlarged image of the sticker.

“The Passenger and Driver Bill of Rights promotes a common understanding between passengers and drivers, each of whom have obligations during the course of a trip,” says Mario Henriques, chief livery inspector.

"Clearly outlining both parties’ roles and responsibilities will hopefully reduce potential misunderstandings and improve the taxi experience for all.”

Coming soon to a taxi near you

By September 1, 2015, all 1,659 taxis currently operating in Calgary will display the bill of rights in their vehicles.

“Safety, convenience and respect all contribute to a positive taxi experience,” says Henriques. “We work hard to provide this assurance through regulation of the taxi industry on behalf of all Calgarians – drivers and passengers alike.”

Submit concerns online or through 311

We are always seeking feedback on the taxi experience so we can recognize areas of excellence and address areas of concern. Please submit your comments, compliments, questions or concerns online through the 311 app or by visiting

Calgarians and visitors rely on the taxi service as a year-round mode of transportation and last year, more than 8 million taxi trips were taken. More about taxis and limousine services in Calgary.

Submitted by Jennifer de Vries on behalf of Animal &Bylaw Services

Paving season is in full swing

As the summer rolls along so do The City’s paving crews. Paving is an important part of maintaining Calgary’s transportation network. Due to the short window for paving in the summer, citizens should expect some disruption to their commute during the summer months. To minimize traffic disruption, paving work is carried out during nights and weekends on major roads. If you are looking for more information, visit the Construction Detours map on, or if you’re looking for information on a specific paving project, visit

How is a road selected for paving?

There are many factors that are weighed during the evaluation of a road for paving. While some roads may appear worse than others, roads selected for paving are based on specific guidelines for road conditions and focus on those which require the most repairs.

Among the criteria are the Pavement Management System, The Pavement Quality Index rating and annual visual and automated condition surveys performed on the roads. Other factors can include the number of motorists that utilize a road on a daily basis, and utility replacement programs.

My road is scheduled for paving, now what?

The rehabilitation of a roadway involves several processes, which can take up to eight weeks to complete. If a road is scheduled for paving, utility work or concrete repair may be required prior to paving. Gutters and damaged sidewalk blocks will be replaced to ensure proper drainage.

Prior to paving, citizens will be required to remove their cars and will be notified via signs placed on the road at least 12 hours prior to paving. The street will be milled, manholes will be levelled and the road will then be paved.

For a detailed description of this work, see our paving steps brochure.

The City of Calgary would like to thank citizens for their patience during the summer construction season. Visit to find out if your street is scheduled for paving this summer.

Friday, July 24, 2015

Federal funding to fast-forward Green Line to LRT

In a historic move, the federal government has announced 1.5 billion dollars from the Public Transit Fund will be awarded to the Green Line project. This is the single largest infrastructure investment in Alberta’s history. 

What does this mean for Calgarians? 

The Green Line was initially planned to be constructed over 30+ years, starting as a bus-only Transitway, and later converting to LRT. This announcement from the Federal Government means that Calgarians in the north and southeast areas of the city will be able to enjoy faster, more reliable, light rail service ahead of schedule. Currently, 290,000 Calgarians are estimated to live along the Green Line corridor, with thousands more working and visiting the newly developing employment hubs and community activity centres on the route.  The Green Line will not only bring transit into communities, but will connect neighbourhoods where Calgarians can live, work and play close to transit.

Changing the face of Calgary’s LRT network

The Green Line will add an additional 40 kilometres of track to the existing 59 kilometre LRT network. End-to-end, the route will connect North Pointe and Seton to downtown.

Modeled after the existing CTrain system, which is 100 per cent powered by renewable wind energy, the Green Line will be an environmentally sustainable addition to the city’s transit service.

Today, Calgary’s population is 1.19 million and will increase to about 1.89 million in the next 30 years.  It is estimated that the Green Line will service 41 million passengers annually.

Fun Facts:
  • The Green Line will use low-floor trains which have similar capacity to current CTrains (780 passengers/3 car train), and carry over 8 times the number of passengers of an articulated bus. 
  • Ride times will be cut in half on the southeast leg of the Green Line with the completion of LRT; current ride times are clocked at about 69 minutes to the downtown core from the southeast; this will be reduced to about 35 minutes.
  • Calgary has the first wind-powered light rail transit system in North America and reduced CO2 emissions by over 56,000 tonnes in 2012.
  • 290,000 Calgarians are estimated to live along the Green Line corridor (including the Centre City and Beltline), estimated to increase to 465,000 by 2043.
  • Total city population is 1.19 million today, increasing to 1.89 million by 2043.
The Green Line will serve a number of community and business hubs in the city:

  • Community Activity Centres
    • Country Hills – 2,900 jobs
    • Quarry Park – 8,300 jobs
    • South Hill – 6,000 jobs
  • Major Activity Centres
    • Keystone Hills – 3,500 jobs
    • Seton – 5,200 jobs 
  • Industrial  Centres
    • Aurora – 6,700 jobs
    • Douglasglen Business Centre – 2,000 jobs
    • Glenmore/Barlow Business Centre – 4,900 jobs 
View the media announcement, July 24, 2015:

Thursday, July 16, 2015

Zero-parking buildings – the way of the future?

On May 13, 2015, Calgary City Council unanimously approved the city’s first zero-parking condominium, a condo without any car parking in the building. The development, to be located in the East Village, will be primarily residential with street-level commercial spaces for potential shops and restaurants. Tenants are to be provided with incentives to choose alternative modes of transportation, such as car share memberships. This approval highlights a shift in new housing development and transportation choices for Calgarians.

Zero-parking buildings have been appearing in other North American cities including Portland and Vancouver as car ownership is seen to decline as a trade off to other costs of living.

With emerging shifts in travel choices, such as an increase in cycling and transit use, The City of Calgary wants to know if you would ever consider living in a building with zero parking. Please complete our short survey before July 24, 2015 and let us know what you think. Your input will continue to help provide a general indication of interest in zero-parking buildings.

For more information on Calgary’s newly adopted parking policy and zero-parking development, check out the following links:

Free dog training available through Off-Leash Ambassador program

In partnership with the Calgary Humane Society (CHS), we are offering free events on recall training from certified professional dog trainers.

Whether in an on-leash or an off-leash area, your dog needs to be under your control at all times for everyone’s safety. Effective training encourages positive interactions and gives owners the techniques needed to maximize desirable dog behaviour.

Barbara Walmer, department head of behaviour at CHS, is coordinating recall training sessions at Sue Higgins Park on July 25 and Falconridge Park on October 27 to teach and demonstrate tips and techniques with Calgary dog owners and their dogs.

July 25: There will be four 45-minute sessions starting at 10:00 a.m., 11:30 a.m., 1:00 p.m. and 2:30 p.m. There are only 12 spots available per session (no drop-ins are accepted) so please apply online to attend before July 21. Or you can also call 311. A draw will be held on July 22.

These free events are offered as part of our Off-leash Ambassador program, which is a community-based program providing a volunteer-led approach to promote and educate people about responsible pet ownership and ensure safety in off-leash areas.

Good animal behaviour requires a commitment to building a strong relationship between pet and owner. We are committed to working with and supporting Calgarians on responsible pet ownership.

Visit us online to become an off-leash ambassador or view other events, or for more information on responsible pet ownership visit

Submitted by Carissa Vescio, Animal & Bylaw Services