“The Passenger and Driver Bill of Rights promotes a common understanding between passengers and drivers, each of whom have obligations during the course of a trip,” says Mario Henriques, chief livery inspector.
"Clearly outlining both parties’ roles and responsibilities will hopefully reduce potential misunderstandings and improve the taxi experience for all.”
Coming soon to a taxi near you
By September 1, 2015, all 1,659 taxis currently operating in Calgary will display the bill of rights in their vehicles.
“Safety, convenience and respect all contribute to a positive taxi experience,” says Henriques. “We work hard to provide this assurance through regulation of the taxi industry on behalf of all Calgarians – drivers and passengers alike.”
Submit concerns online or through 311
We are always seeking feedback on the taxi experience so we can recognize areas of excellence and address areas of concern. Please submit your comments, compliments, questions or concerns online through the 311 app or by visiting www.calgary.ca/taxi.
Calgarians and visitors rely on the taxi service as a year-round mode of transportation and last year, more than 8 million taxi trips were taken. More about taxis and limousine services in Calgary.
Submitted by Jennifer de Vries on behalf of Animal &Bylaw Services