Tuesday, November 3, 2009

Calgarians give high grades in 2009 Citizen Satisfaction Survey

Calgarians enjoy a good quality of life and are satisfied with the overall level and quality of City services, according to a 2009 Citizen Satisfaction Survey.

City manager Owen Tobert said that he’s proud of Calgary’s civic employees’ effort to making Calgary a great city in which to live and work, by delivering quality public services.

“Calgarians overwhelmingly responded that the overall quality of City services is good or very good, a very encouraging statistic that shows our emphasis on providing citizens with the services they want, when they need them,” Tobert said.

The Ipsos Reid telephone survey of 1000 randomly selected adult Calgarians was conducted between August 31 and September 6, 2009.

According to the survey, quality of life has markedly improved this year with citizens providing The City with high performance ratings in a number of key areas.

Quality of Life:
  • 76 per cent of Calgarians consider the overall quality of life to be “good” to “very good”, an increase over the 2008 rating of 69%.
  • Calgarians feel safer in their neighbourhood (78%) compared to 2008 (70%).
The Environment:
  • Eight-in-ten (82%) Calgarians are satisfied with the job The City is doing to protect the environment especially the City-operated recycling programs (83%) which increased significantly (32 points) over last year’s rating of 51%.
The City of Calgary’s programs and services also continue to receive high marks:
  • 91% of Calgarians say the overall quality of service provided by The City is “good” to “very good”
  • The majority of Calgarians (84%) gave The City a “good” to “very good” rating for overall performance
  • Almost eight-in-ten (78%) of citizens who have had contact with The City in the past year are “satisfied” to “very satisfied”
You can view the 2009 Citizen Satisfaction Survey’s Report on Calgary.ca. Results of the survey carry a margin of error of +/- 3.1 per cent, 19 times out of 20.

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