Monday, November 1, 2010

Calgary Citizen Satisfaction Survey 2010

Here is Ipsos Reid's Jamie Duncan talking about this year's survey.

The 2010 Citizen Satisfaction Survey results are in.  For the second consecutive year, citizens' perceptions about quality of life, and their rating of The City of Calgary’s overall performance have improved.
94% of Calgarians indicate that the overall quality of services provided by The City is “good”, which is up from 91% in 2009.

Nine-in-ten Calgarians (89%) give The City a “good” rating for overall performance – a significant five (5) percentage point increase from 2009 (84%).

Of those surveyed, 78% consider the overall quality of life in Calgary to be “good," consistent with 2009 (76%). This is in contrast to a two year down turn when ratings were considerably lower (69% in 2008 and 67% in 2007).

“This is a solid and balanced report card for The City of Calgary this year,” says Jamie Duncan, Associate Vice President with Ipsos Reid. “Calgarians’ views and perceptions about The City of Calgary’s performance have improved this year and results continue to generally reflect how the rest of Canadians rate their local government.”

“Infrastructure, traffic and roads” remains in the top position on the issue agenda for 2010, while “crime, safety and policing” has moved down on the issue agenda.

"It's a great compliment for our employees and the work they do,” says Owen Tobert, City Manager. “This feedback from citizens is particularly encouraging, given the financial constraints, coupled with increased demand over the past year.”

Ipsos Reid, on behalf of The City, conducted the telephone survey of 1,000 citizens aged 18 years and older. The survey was conducted August 25 – September 2, 2010. The margin of error for the total sample of 1,000 is ± 3.1 percentage points, 19 times out of 20.

The City of Calgary has engaged independent research firms to conduct annual citizen satisfaction surveys since 1997 to continually measure citizen satisfaction with services and quality of life.  Where available, the data is benchmarked against other Canadian municipalities.

The 2010 survey report is available on The City of Calgary’s website at

Related Calgary City News blog posts: