Monday, August 15, 2011

City of Calgary launches search-based website

The City of Calgary has officially launched a new search-based website which uses Microsoft SharePoint and Google search technology.

The website was available for public preview last week. During the preview process, Calgarians were able to test the new site by typing in keywords to find relevant information. Public feedback during the preview process was exceptionally favourable with very few problems reported.

“We heard so much positive feedback from Calgarians during the preview period and while the search-concept was new and different, I am encouraged by how quickly citizens were able to find information,” said David Watson, General Manager of Planning, Development and Assessment and Project Sponsor. “I see this as

such an important tool for The City to communicate with Calgarians.”

Through a competitive bidding process, The City of Calgary hired Infusion Development to complete development work on the website.

“The goal from the onset was to ensure that citizens could find information and services quickly and easily." said, Bill Baldasti, VP Canadian Sales, Infusion. "For this, a custom feed-engine to enable smart searching was developed. On top of this, we built an extensive mapping suite, a completely optimized mobile experience, and online forms that all together will enable revolutionary new ways for the community to interact with their local government.”

The new website marks a movement towards eGovernment and a shift to providing more services and information online.

“Our citizens have said this is how they want to interact with their municipal government,” said Watson. “The upgrades we’ve made to have built the foundation for The City to support future advances in technology and will allow us to better serve and communicate with Calgarians for years to come.”

Since 2002, the internet has steadily grown as the preferred method to contact The City by citizens; even as the population of Calgary has increased, contacting the city in-person or by phone is decreasing.

“Calgarians have told us they are ready for more services and information online, and that is what we aim to provide,” saidWatson.

Visit the new website at

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