Wednesday, September 28, 2011

Calgarians happy - 2011 Calgary Citizen Satisfaction Survey results

People are generally happy about life in Calgary, according to the 2011 Citizen Satisfaction Survey results released today.

The survey also found that 92 per cent of Calgarians give The City a positive rating for overall performance.
Other notable highlights from this survey include:
  • 83 per cent of Calgarians say the quality of life in Calgary is good.
  • Nearly 80 per cent  of citizens rated The City’s service quality as consistently high.
  • The belief that The City practices open and accessible government has increased 15% in the past year.
  • Over the past three years, satisfaction with City programs and services has gone up 7%.
  • 86 per cent of citizens believe we are on track to becoming a better city.
  • 83 per cent of citizens are satisfied with the communication they get from The City.
The complete survey findings are available on The City’s website at

The survey is conducted every year.  The information collected is shared with City departments and services for continuous business improvement, and is used for performance measures in corporate business plans.  This year, The City will also be conducting a focus group with citizens in the fall to further analyze the data.

The survey also found that 84 per cent of those surveyed said they were proud to be a Calgarian.


The City is inviting people to share what they love about Calgary on The City’s Facebook page and through Twitter with the hashtag #heartyyc.  All posts will qualify to win prizes, like passes for City transit and recreation facilities. Contest details and rules can be found on The City’s website or on its Facebook page.

The telephone survey conducted by Ipsos Reid with a randomly selected sample of 1,000 Calgarians aged 18 years and older between August 25th and September 1st, 2011. The margin of error for the total sample of 1,000 is ±3.1 percentage points, 19 times out of 20.

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