The City of Calgary and Mayor Nenshi are taking Calgary's Transit's service disruptions seriously.
“Calgary Transit is aware that these service disruptions affect our customers negatively, and we are working hard to reduce these disruptions,” said Fred Wong, Calgary Transit Director.
Calgary Transit has undertaken an aggressive program of planned maintenance that will reduce disruptions by unexpected failures. This includes improving regular maintenance on overhead power lines in conjunction with ENMAX, bringing new CTrain cars into service which will improve vehicle reliability and increased maintenance inspections on all CTrain vehicles.
While these steps will eliminate some of the disruptions that the system has been impacted by, more than half of the disruptions have been the result of vehicle accidents, passenger emergencies and police incidents.
Calgary Transit’s digital displays on platforms will be operational in the coming weeks. Once up and running, these digital displays will provide real-time next train arrivals as well providing Transit customers with any service and schedule adjustments or delays on the LRT lines. Calgary Transit’s Twitter feed is also being used to keep customers updated in the event of delays.
A Calgary Transit Customer Advisory Group will also be created to give customers a greater collaborative voice in the future of Calgary Transit, particularly in the area of customer service. Transit customers can apply to volunteer on the Calgary Transit Customer Advisory Group by going to this website: http://www.calgarytransit.com/ctcag/
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