- Property damage – water entering houses or garages or business causing damage
- Accessibility – open manholes, playground zone, school zones, hospital zones, handicap access and bus zones
- Flooded roadways including intersections
Since Friday, March 7, Water Services has received approximately 1,200 catch basin-related calls. Ten percent of the calls were property damage-related and 30 percent are considered high priority accessibility issues. There are approximately 48,000 catch basins in Calgary.
If you find a catch basin problem, we advise you not to try clearing it yourself as you cannot see potential hazards under the water's surface.
What can home-owners do?
Melting snow can impact your home, but simple actions like shoveling snow away from your foundation, clearing snow, ice and debris from your eavestroughs, pointing downspouts away from the house (not towards your neighbour’s) can make a big difference.
We thank Calgarians for their patience as crews attend to calls on a priority basis. For other tips on protecting your property from water due to snow melt visit calgary.ca/flooding.
Contact The City of Calgary's 3-1-1 Operations Centre to create a service request or submit the details online. If you're calling from outside the local calling area, dial 403.268.CITY (2489).