Before the police, firefighters or paramedics arrive, The City of Calgary’s emergency communications officers (ECOs) are there.
Each year, Public Safety Communications (PSC) personnel evaluate and dispatch required resources for nearly one million 9-1-1 and non-emergency calls for the Calgary Police Service, Calgary Fire Department and Alberta Health Services.
As the ‘first’ of the first responders, ECOs serve as the critical link between citizens and the emergency help they require.
Mayor Nenshi's proclamation
In honour of the important work these individuals do and in celebration of National Public Safety Telecommunications Week, Calgary Mayor Naheed Nenshi has proclaimed April 13-19 as Public Safety Telecommunications Week.
Public Safety Communications was established in 2006, integrating emergency communications officers from the Calgary Police Service, Calgary Fire Department and Calgary Emergency Medical Services. The unique model sees more than 300 trained ECOs connecting citizens with The City’s nearly 3,500 firefighters, police officers and paramedics.
For more information on Public Safety Communications visit http://calgary.ca/911.