Throughout the flood, citizens needed help. Emergency-related calls to 9-1-1 spiked, with the biggest increase on June 22 when emergency communications operators received 5,760 calls - up thousands from a daily average of just over 3,100. Employees at Public Safety Communications (PSC) met the need by taking on extra shifts, including those who were affected by the flood. Some even relocating to accommodations closer to work so that they would be better positioned to tend to citizens’ needs.
PSC Commander Steve Dongworth remembers well the incredible teamwork PSC’s Emergency Communications Officers displayed during the 2013 flood response.
“Our team really stepped up to the plate to provide the best public safety communications,” he says. “This was, and continues to be the most significant event we have ever had to deal with at PSC.”
Dongworth also credits cooperation with other business units within The City as key to the successful response. “What I witnessed was an incredible sense of teamwork, adaptability, and a sense of pride in helping those in need.”
Visit calgary.ca/floodinfo for 2013 flood facts, photos, infographics and more.