This survey is focused on the quality of road surfaces, signage and other maintenance tasks. The survey will be conducted by phone and will have an online component. This two prong approach allows The City to gather quantitative and qualitative data.
Jason Merrett, a project specialist with Roads at The City, says that “performing a yearly survey is one of the best ways Roads can stay aligned with the service expectations of Calgarians.”
Calgarians responses will be analyzed, compiled and reported to Council. This helps Council and administration review and develop work plans that address the concerns, needs and wants of Calgarians.
“At the end of the day, we’re working for Calgarians,” says Merrett. “Surveys like this are important tools for us to engage with Calgarians and gather feedback about their needs.”
Do you want to get involved and have your say? Well, it’s easy. If you are called by The City’s third party survey research provider simply answer their questions. If you are not contacted, and most people won’t be, go to calgary.ca, search Roads Annual Survey and follow the links to the web component.
Offering your opinion on the state of roads and traffic infrastructure helps the Transportation Department keep a work plan that balances budget, maintenance needs and citizen expectations. It also lets operations know if they’re doing a good job or executing projects effectively.
Take the survey, rate our transportation infrastructure and help grade our work.