Thursday, January 30, 2014

Planning and Development customers weigh in on their customer service experience

The City of Calgary’s Planning and Development services is focused on working with customers and businesses to build a great city. Customer service is at the core of our business. Our interactions with customers’ guide how we work together to plan, develop and protect the dynamic city we live in.

Every two years we survey our customers to assess if we are meeting their needs and identify areas for improvement.

We are proud to report that customers feel that Planning and Development services are:

  •         Committed to quality customer service delivery
  •         Helping to make our city safer
  •         Providing quality input and feedback on applications

 The infographic below outlines some of the key findings from the 2013 Planning and Development Customer Satisfaction Survey. 

Statistics above are from 2012 and include the interactions customers were surveyed about.

Through programs such as nextCITY, we are working to continually improve our processes and access to services to meet the demands of a growing, thriving city. If you would like to share input about working with The City’s Planning & Development services, please visit