Thursday, January 5, 2012

Save time, avoid the line and book online - City pilots online appointment booking

People looking to avoid line-ups to apply for a Development Permit, Building Permit, Business Licence or Certificate of Compliance can now save time, and book an appointment online.

On January 2, 2012, The City’s Development & Building Approvals permit counter is piloting an online appointment calendar that allows customers to book appointments online to receive front counter assistance at their convenience.

The pilot will last for three months and will offer 2 appointments an hour, totalling 13 scheduled appointment times daily.

“We are always looking for ways to better serve our customers at our front counter,” says Henry van Aken, manager of Customer Advisory Services in Development & Building Approvals. “This system will just give them an opportunity to book a time to be served, rather than waiting in a queue.”

Customers can book appointments online by visiting using any smart phone or internet browser. Scheduling appointments to meet with a planner or have plans examined is not available through this system or available online at this time.

Customers are still able to walk in for appointments at the front counter and will be assisted as they normally would.

The online appointment calendar, eappointment, is one of the many online services Development & Building Approvals is placing online to increase customer convenience.

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