Tuesday, September 9, 2014

City continues to manage fallen/damaged trees from early snowfall

Due to the recent and anticipated overnight snowfall, The City of Calgary has been working to manage concerns regarding fallen/damaged tree limbs, including damage assessment and tree removal.

Trees that pose a risk to public safety will be the main priority. Currently 311 is experiencing higher than normal call volumes and we appreciate your patience as we work to prioritize our efforts.

What to do
  • If a tree has fallen and poses a life threatening emergency or if a power line is sparking or on the ground, please stay away and contact 911
  • If your tree has fallen on your private property and does not pose a danger, contact a local arborist
  • To report a City tree that has fallen on your property, or any other fallen tree on City property such as a pathway, road or sidewalk, please use the 311 mobile app for iPhone and Android under the category "Report concern not listed" or use the online form to report your concern without any wait time
  • ENMAX is aware of power outages throughout the city. Find updated information on power outages at enmax.com/outages or via the Trouble Line at 403-514-6100
  • Brush and debris may be taken to any of The City's three landfills free of charge
Additional Information
  • Trees blocking highly used traffic and pedestrian areas, access routes for emergency vehicles, or those at risk of falling are also a priority.
  • Trees down on back lanes are the responsibility of the adjacent homeowner to remove.
  • After a storm event like this, it’s a good time to inspect your own trees for storm damage. Consider hiring a company that employs International Society of Arboriculture (ISA) Arborists to perform the inspection. For more information and other tips, visit calgary.ca/trees
  • All three City landfills will accept tree debris from 7:30 a.m. to 7:30 p.m. Garbage and recyclables will not be accepted after 5:00 p.m. Tipping fees continue to be waived for all tree debris that is not mixed with other garbage.
  • Beginning Saturday, September 13, citizens can access all 33 of The City's leaf & pumpkin drop-off locations to dispose of damaged tree limbs.

39 comments:

  1. Trees down at 249 Hidden Creek Blvd. NW, blocking side walk, dangererous pathway.
    Posted September 9, 2014.

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    Replies
    1. Hi Diane. Please connect with 311 via phone, online, or mobile app. Thank you for helping us keep Calgary safe! www.calgary.ca/311

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    2. How long will we be able to take the trees and brush to landfills?

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    3. All three City landfills will accept tree debris from the snowstorm at no charge until further notice. We will update this information as it becomes available. Thank you.

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  2. If a damaged tree is in my front yard but on city property, who is responsible to remove it? Also, if I am responsible to remove it, do I need permission to do so?

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  3. What about trees on the city boulevards? The city has plowed the broken branches off the road onto the boulevard so they no longer pose a safety risk. Will the city be inspecting these trees and clearing the broken branches in the coming days / weeks? Or are the broken branches the responsibility of the homeowners? Thanks.

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  4. The City of Calgary just planted new Elm trees along Shawinigan Drive and 162 Ave SW - sorry to report half at least are damaged.

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  5. I have trees in my front yard that have suffered some storm damage (non-emergency, some broken branches) and will need trimming. I think they are technically on city property as they are very close to the sidewalk. Should I notify the city about this so they can handle it or should I contact an arborist myself?

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    Replies
    1. You can call 311 to report any public transportation obstacles (sidewalks included). The City will assist with removing the obstacles; however, any debris on private property will be the homeowner's responsibility. An arborist can help to ensure you safely manage tree debris on your property.

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  6. Will the city be replacing trees that are too far damaged to survive that are on City property?

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  7. Hi, I have my power line hanging in my backyard, is it a 911 call or 311?

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    Replies
    1. If the power line is sparking or on the ground, please stay away from the area and contact 911. If the power line is drooping and does not pose an immediate danger, please contact 311.

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  8. A couple of branches on an Elm tree belonging to the city in front of our house have broken and are hanging over the sidewalk and I have reported it to 311. Can we go ahead and cut down the branches ourselves or should we wait for the city to take care of it?

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  9. I think the debris from city trees that land on private land should still be the responsibility of the city. It is after all, the city that elects to plant these trees and also the city that "protects" some of these trees. Trees are a good thing on most days, but the irresponsible planning for where and what kind has been planted now falls on the shoulders of the individual? What are our tax dollars for? Giving it away to corporate agendas, both here at home and abroad? I will clean up my yard, but because it is city trees, you will find the debris on the sidewalk and road.

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    Replies
    1. We apologize if the original wording was not clear. The blog is now edited to reflect that any City tree that has fallen on private property should be reported to 311. Thank you for your patience as we respond to safety concerns as a first priority.

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  10. What about damaged trees in utility right of ways? Are these the homeowners responsibility?

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  11. I was given permission the remove some broken branches from the city elm that was lying across my fence and gazebo, is there something that I should be treating the tree with after these branches are removed - they are a significant size. Also I was instructed to leave the branches on the outside of my fence when will they be removed?

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  12. "If your tree has fallen on your private property and does not pose a danger, contact a local arborist" What if my neighbors tree has fallen on my private property? Who's responsibility is it to clean up the mess? Can I toss the branches into their yard? I called the city last year regarding my neighbors out of control trees as it was obvious then that these trees posed a danger to my house and yard and the city refused to do anything about it. I don't feel I should be stuck with the clean up or the cost of the clean up as I did report these trees as a hazard to my home.

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    Replies
    1. right u only enjoyed its shade for 20 years. now throw back into his yard . don,t be lazy chop it up and figure it out, god!

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    2. It's a very simple concept known aerial encroachment. Even if it's your neighbor's tree - everything from your property line onwards is your responsibility. You can trim the branches yourself (but if you damage the tree in the process - you are liable.)
      Same with fallen branches - it's your responsibility. Even if it would damage your property - under your insurance (unless you submitted a formal letter prior to an event to your insurance company and your insurance company had a rep come out and inspect it.)
      To be blunt - this is done to protect those that like trees. We like our city green...

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  13. I heard that we can put cut up tree debris in our back alleys for the city to come by and pick up. Is this correct

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    Replies
    1. hope so, if you clear the back alley from debris it would be nice if they reciprocated at some point.

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  14. What if my neighbors trees has fallen or leaning into my yard - who is responsible for cutting down and its disposal - me or my neighbor?

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    Replies
    1. If your neighbors kids kite lands on your yard is it yours? Or do you offer to hand it back...?

      May I suggest knocking on their door and ask if he/she needs help taking it down. At the end of the day, it is up to you to decide what relationship you want to have with them.

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  15. I phoned 311 yesterday and a recording indicated that I could submit an on line request concerning the tree branches and such. When I did that - i noticed a little while later that they closed my request and sent it to another department. I no longer know if my request is going to be handled by the city. All the branches that have broken off and fallen belong to a city tree and they have been blocking the sidewalk. Some are very heavy and huge. We have moved them on to the side and have had to move some on to our grass. Will the city be sending a truck over to mulch them or take them away? Do we just leave them there for the city to collect?

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  16. I have moved tree debris from my house and my elderly neighbours. Do I really need to cut them into 4 foot lengths or with the city take as is. I lost my 30 year old willow. It was on my property.

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  17. I am a senior and am wondering if there are any volunteers out there that will help me cut down a 30 foot willow tree . . .

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    Replies
    1. Hi there,
      Seniors and citizens who are physically challenged and who have extensive tree damage on their properties due to recent storm can contact 311 and ask for the "Seniors Home Maintenance" or fill out an online request: https://311online.calgary.ca/pdcsrweb/ServiceRequest.mvc/SRIntakeStep2/CNSSSSHM?guid=7cc760b01dbd4bcc8b969bcf05793395&srID=

      Thank you!

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  18. What about trees that are down on power lines in my yard. Power is on, tree is large and on wires and has pulled the bracket away from the house. I have contacted enmax and they have put me on a list but now I'm reading that trees in my yard are my responsibility. Does this apply even if they have knocked down the line? My power is still on.

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  19. Nice canned answer about contacting an arborist. With any luck they may start taking new customers by Christmas. Right now all I get is busy signals and voice recordings saying they are not taking new customers at this time.

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  20. When will the damages tree branches be collected from front curb in Texudo area ?

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    Replies
    1. City crews are currently focused on tree emergencies. We will be around to collect tree debris stacked near the edge of your property, but it will take some time. The best way to help with clean-up is to bring the debris directly to a City landfill or one of 33 leaf & pumpkin drop-off locations.

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  21. So City is coming around our houses to collect damages trees and branches. That good, now I don't need to go out to rent a truck.

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  22. My neighbour's tree, on their private property has fallen onto my car causing damage (not sure how much). Who is responsible for the clean up/removal of the tree?

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    Replies
    1. their insurance i believe, also rather than waiting to get tree moved you can charge 15$ an hour per person (yourselves) for the clean up. Take before and after pics. Just be carefull

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  23. Is the city waiving the landfill fees for businesses (arborists) as well as individuals?

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    1. So long as the load consists of tree debris only, the landfill fees will be waived. You can also come during the extended hours of from 7:30 a.m. to 7:30 p.m. We're glad to have your help cleaning up Calgary.

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  24. The debris from the tree branches that were originally on the street was moved onto my tennant's front yard. Can someone please advise as to what do I do next? Do I call 311? Do I hire someone to clean this up? Any guidance is appreciated.

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    Replies
    1. Hi Cheryl. The City has one type of crew that is equipped to remove hazards from broken and damaged tree limbs, and another type of crew that is equipped to clean-up the debris. There is no need to call 311. You can find a schedule of areas we'll be next here: http://www.calgary.ca/General/Pages/September-Snow-Event.aspx Thank you for your patience.

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